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Advocate (Case Manager & Day Program Administrator)

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Job details

$40,000 – $45,000 a year
Job Type
Number of hires for this role


  • Bachelor’s (Required)
  • Driver’s License (Preferred)
  • CPR Certification (Preferred)

Full Job Description

Stepping Stones Network

Position Title: Advocate (Case Manager & Day Program Administrator)

Organization Type: Faith Based, Not-for-Profit

Position Type: Full-Time

Direct Report: Director of Client Services

Compensation/Hours: 40-45 hours per week; primarily 1st shift.

Travel Requirements: Near Grayslake, IL / Local driving within the region

Education and Experience:
Possess a bachelor’s degree from an accredited college or university in the area of social work, psychology, or counseling. OR at least two (2) years of experience in the area of human trafficking, domestic violence, substance abuse, or related experience.

Job Responsibilities:
The responsibilities of the Advocate position includes, but is not limited to the following:

  • Collaborate with participants and the Directors to create and execute Individual CarePlans.
  • Ensure participants stay on track with their programming and ICP.
  • Oversee day-to-day operations of the Day Program.
  • Complete daily documentation regarding participant care and progress.
  • Receive calls and complete intake and screening conversations with participants and intake team.
  • Interact with community organizations, partners, or similar programs.
  • Lead groups, one-on-ones, transportation to appointments, etc.

Personal expectations for working in the participant environment:

  • Develop intentional connections with the clients
  • Lead by example in modeling a healthy lifestyle: spirit, soul and body.
  • Provide positive direction and encouragement to program participants and staff members.
  • Practice and teach healthy boundaries to program clients and staff members.
  • Assist with providing healthy activities and facilitate community for participants.
  • Navigate interpersonal conflict by speaking truth in love to reach conflict resolution.
  • Provide support, de-escalation, and crisis help as needed.
  • Seek help when needed.
  • Maintain a teachable, humble attitude.

Additional Requirements

  • Good driving record.
  • Commitment to the mission and vision of Stepping Stones
  • Possesses an understanding and willingness to abide by the core values and guiding principles of Stepping Stones.

Stepping Stones Network

  • Basic agreement with the Stepping Stones statement of faith.
  • Provide three professional references (two professional and one personal) that attest to the applicant’s ability to perform the duties of the position.
  • No credible evidence of physical abuse, neglect, sexual exploitation, or negligent misconduct toward any individual.
  • No credible evidence of substance abuse, and willing to submit to a drug test upon request.
  • Completion of a satisfactory criminal history background check and SSN non-disclosure agreements.

Ability To

  • Integrate the core values of SSN.
  • Represent SSN in a positive way at community and collaborative events.
  • Abide by organization policies and procedures.
  • Handle crisis situations and manage conflict.
  • Maintain organized space.
  • Direct and manage others.
  • Prioritize needs in the client environment.
  • Carry out a strength-based model.
  • Communicate effectively with others in written and verbal form.

Character Requirements

  • Reliable
  • Self-motivated
  • Flexible
  • Team-oriented
  • Punctual

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
All new staff and adult clients will be tested for COVID. No one who also works in a hospital setting or high-risk setting will be hired or put on shift at this time.


  • Bachelor’s (Required)


  • human trafficking, domestic violence, or substance abuse: 2 years (Required)


  • Driver’s License (Preferred)
  • CPR Certification (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

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